Technical Communicator

Summary

• An experience technical communicator with a record of accomplishments in several industries
• Proven ability to clearly organize and communicate complex technical information in many formats
• Strengths in creating documentation, training materials, and managing the delivery of quality projects
• A result oriented, self-starter who effectively interfaces with customers, subject matter experts, and management
  

Tools

Highly proficient at creating and editing documents, training materials, and web pages using application web authoring tools:

• Adobe FrameMaker, Illustrator, Acrobat, Dreamweaver, Flash, and Fireworks
• Microsoft Word, Excel, Visio, PowerPoint, and Office Project
• AutoCAD, TurboCAD, and Freehand

Education

Purdue University, West Lafayette, Indiana BA Fine Art
Indiana Univ.-Purdue Univ. at Indianapolis, Indianapolis, Indiana 62 hrs. Civil Engineering
University of Texas at Dallas, Richardson, Texas 17 hrs. of MA Interdisciplinary Studies

Experience

Special Designs - Ashland, Massachusetts
Web Design Consultant 2004 - present

• Design Web sites, graphics, illustrations, and animations

ExxonMobil, Upstream Technical Computing - Houston, Texas
Technical Documentation Consultant 2002

• Created graphic representations of workflow for well data processes
• Organized and led project groups in information gathering meetings
• Compiled and analyzed data

Compaq StorageWorks, Enterprise Backup Solutions - Houston, Texas
Project Manager / Senior Technical Writer 1999 - 2001

• Developed user documentation for StorageWorks Enterprise Backup Solution (EBS)
• Created and met publishing schedules to coordinate with product release dates
• Directed writers and collaborated with localization and production
• Developed CD kit package (including web page publishing) for all EBS programs
• Reduce personnel by developing single sourcing for EBS projects using FrameMaker
• Successfully completed sets of documentation for several programs and products
• Created and met publishing schedules to coordinate with product release dates

Compaq, Enterprise Servers - Houston, Texas
Lead Technical Writer 1998 - 1999

• Wrote and published Setup and Installation Guides, Option Cards, and other user documentation, covering covered hardware and software, for ProLiant and Prosignia servers
• Met publishing schedules
• Successfully designed and wrote documents for several servers
• Assembled documents using company templates and style guides
• Collaborated with localization and production

Nortel, Telecommunications - Creedmore, North Carolina
Technical Documentation Consultant 1996

• Designed and produced switch system hardware documentation to satisfy ISO9000 requirements
• Designed document format in FrameMaker
• Developed information from technical expert
• Published document over the company network

Special Designs, Documentation Services - Plano, Texas
Owner, Technical Documentation 1986 - 1995

• Designed, produced, and maintained technical documentation such as hardware operator's manuals, technician's guides, software development guides, installation guides, user's guides, and reference manuals
• Developed marketing materials, proposals, and presentations
• Managed documentation teams
• Created marketing materials, estimates, proposals, schedules, and budgets
• Interviewed engineers and technical information experts to gather data
• Worked with managers to coordinate and publish projects

BancTec, Bank Equipment - Dallas, Texas
Technical Documentation, Consultant 1994 - 1995

• Developed and delivered to production user documentation for card reading bank machinery
• Researched, wrote, and updated manuals using style guides and Ventura
• Created and updated illustrations with Corel Draw

Mobil, Data Center - Dallas, Texas
Technical Documentation, Consultant 1993

• Managed on-line news items and manuals (using MVS, TSO, VM, and CMS)
• Created and documented procedure to maintain news item process
• Maintained departmental newsletter
• Developed PageMaker templates and trained personnel

Texas Instruments, Process Automation Control - Dallas, Texas
Project Manager, Technical Documentation 1986 - 1991

• Coordinated production of technical documentation (hardware operator's manuals and technician's guides, and software development, installation manuals, and instructional materials) for the ABACUS Wire Bonder (bonded wire connections on integrated circuits). Created training materials for technicians
• Built a documentation team: hired and managed staff
• Estimated project man hours and created proposals, process, procedures, and style guides
• Interviewed engineers and technical information experts to gather data

InteCom, Inc., Telecommunications - Allen, Texas
Designer 1983 - 1986

• Designed and drafted equipment rooms and buildings for the installation of telecommunications equipment, UPS, and battery backup
• Created presentations and proposals for the sales department
• Increased department productivity by designed and purchasing an AutoCAD PC based CAD system

IUPUI, Indiana Univ. Purdue Univ. at Indianapolis - Indianapolis, Indiana
Instructor, 1980 - 1982

Developed and taught freehand drawing and color rendering classes for the Architectural Technology Department.

Professional Organizations

Society for Technical Communication 1993 - present
_____STC Annual Conferences 1993 and 2003
_____Received an award for the Lone Star Chapter in Chapter Public Relations 1995
_____Judge for Technical Publications Competition 1994 and Online Competition 2008

DPublisher, The Association for Electronic Publishing & Design, Dallas, TX 1993 - 1997

 

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references available upon request